Shipping policy
SHIPPING POLICY
Wexor LLC Effective Date: July 19, 2026
1. Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays). Orders placed after 2:00 PM EST may be processed the following business day. You will receive an email confirmation once your order has been processed and shipped.
2. Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | $9.99 |
| Expedited Shipping | 2–3 business days | $24.99 |
| Overnight Shipping | 1 business day | $49.99 |
| Free Standard Shipping | 5–8 business days | Free on orders over $150 |
3. Domestic Shipping
Wexor LLC ships to all 50 US states, Washington D.C., and US territories including Puerto Rico, Guam, and the US Virgin Islands. Orders to territories may require additional transit time.
4. International Shipping
We currently ship to Canada, the United Kingdom, and select European countries. International shipping rates and delivery times vary by destination and will be calculated at checkout. International customers are responsible for all duties, customs fees, and import taxes imposed by their country.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can track your order through our website or directly via the carrier's website. Please allow up to 24 hours for tracking information to become active.
6. Shipping Address
Please ensure your shipping address is accurate and complete before placing your order. Wexor LLC is not responsible for orders delivered to an incorrectly provided address. If you notice an error, contact us immediately at shipping@wexorllc.com — we can only modify addresses before an order has been dispatched.
7. Lost, Stolen, or Damaged Packages
If your package is lost in transit, damaged upon arrival, or marked as delivered but not received, please contact us within 7 days at shipping@wexorllc.com. We will work with the carrier to investigate and resolve the issue as quickly as possible. Wexor LLC is not liable for packages stolen after confirmed delivery.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal of delivery, or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.
9. Large Item Shipping (Bikes & Oversized Products)
Due to the size and weight of certain products such as bicycles, additional shipping fees and lead times may apply. Large items typically ship via freight carrier and require a signature upon delivery. Estimated delivery for oversized items is 7–14 business days. You will be contacted with a delivery window once your order is dispatched.
10. Contact Us
For any shipping-related inquiries, please reach out to our support team:
Email: shipping@wexorllc.com Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Wexor LLC reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated effective date.